Human-computer Interaction and Management Information - download pdf or read online

By Izak Benbasat, Dennis F. Galletta, Ping Zhang

ISBN-10: 0765614871

ISBN-13: 9780765614872

ISBN-10: 0765621509

ISBN-13: 9780765621504

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Usefulness is considered to be utilitarian because it represents the benefit or utility one expects to get from shopping via the Web. Social presence is considered experiential because it refers to how well a medium allows an individual to experience personal connections with others (Short and Christie, 1976). , 2003). Furthermore, Gefen et al. (2003) have adopted social presence in their study on Web site shopping. They label the construct as social presence–information richness (SPIR) and use it in the manner consistent with the original definition proposed by Short and Christie (1976).

This study investigated the efficacy of providing virtual control that is composed of two dimensions, visual control and functional control, enabled by multimedia and direct manipulation technologies, respectively. Visual control enables consumers to manipulate Web product images, to view products from various angles and distances; functional control enables consumers to explore and experience different features and functions of products. The individual and joint effects of visual and functional control were investigated in a laboratory experiment using a 2 ϫ 2 factorial design.

MIS Quarterly, 27, 3 (2003), 425–478. , and Benbasat, I. Impact of explanations on trust in and adoption of online recommendation agents. Working Paper 04-MIS-002, Sauder School of Business, University of British Columbia, 2004. , and Benbasat, I. Let’s shop online together: an empirical investigation of collaborative online shopping support. Working Paper 04-MIS-013, Sauder School of Business, University of British Columbia, 2004. CHAPTER 3 UNDERSTANDING THE DIRECT AND INTERACTION EFFECTS OF WEB DELAY AND RELATED FACTORS A Research Program DENNIS GALLETTA, RAYMOND M.

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Human-computer Interaction and Management Information Systems: Applications (Advances in Management Information Systems) by Izak Benbasat, Dennis F. Galletta, Ping Zhang


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